How to run a bus system

I was taking a long-distance bus to my parents' house in Atlanta and we had a layover in Charlotte, NC.  I noticed a couple of things that I thought were fairly impressive:

First, all of the region's bus schedules were in the Greyhound station.  Since bus riders are (I suspect) pretty likely to be using public transit once they arrive in town, I thought this was a pretty good idea.  (Though a regionwide bus map in the station would be still better).

Second, each individual bus schedule listed some key facts on the front of the schedule: not just major destinations, but the times of the first and last bus on an individual route (so you can see without digging through a two or three-page timetable whether you are too late for the last bus, or too early for the first).